Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at erikasoden@gmail.com. Please note that returns will need to be sent to Erikas Soden,  murmod  Virginia  co  cavan  A82h295 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at erikasoden@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at erikasoden@gmail.com.

RETURN & EXCHANGE POLICY

Return Window We accept returns within 30 days of delivery for a full refund, or 14 days for store credit.

Eligible Items Items must be:

  • Unworn with original tags attached
  • In original packaging
  • Free from perfume, makeup, or other odors
  • Accompanied by original receipt or order confirmation

Non-Returnable Items

  • Custom or altered garments
  • Sale/clearance items (exchanges only for size/color if available)
  • Undergarments and intimate apparel
  • Earrings and pierced jewelry (for hygiene reasons)
  • Items worn to events or special occasions

Return Process

  1. Contact us at erikasoden@gmail.com within the return window
  2. Include your order number and reason for return
  3. We'll provide return instructions and address
  4. Package items securely in original packaging

Return Shipping

  • Customer pays return shipping costs
  • We recommend tracked/insured shipping for valuable items
  • We cover return shipping only for defective or incorrect items

Refunds & Exchanges

  • Refunds processed within 5-7 business days of receiving returned items
  • Exchanges subject to availability
  • Original shipping costs are non-refundable
  • Refunds issued to original payment method

Bridal & Special Occasion

  • Rush alterations and custom orders are final sale
  • Items needed for specific dates should be ordered well in advance
  • Contact us immediately if items don't fit properly

Damaged Items Contact us within 48 hours of delivery for damaged or defective items. We'll arrange return shipping and full refund or replacement.

Questions? Contact us at  erikasoden@gmail.com, 0873853115, erika soden murmod virginia co cavan a82h295